Changes between Version 2 and Version 3 of TracNotification


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Timestamp:
Feb 5, 2015, 2:57:06 PM (4 years ago)
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trac
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  • TracNotification

    v2 v3  
    99
    1010== Receiving Notification Mails ==
    11 When reporting a new ticket or adding a comment, enter a valid email address or your username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
    12 
    13 This is useful to keep up-to-date on an issue or enhancement request that interests you.
     11When reporting a new ticket or adding a comment, enter a valid email address or your Trac username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket, depending on how notification is configured.
    1412
    1513=== How to use your username to receive notification mails ===
    1614
    17 To receive notification mails, you can either enter a full email address or your username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page.
    18 
    19 Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file (see [#ConfigurationOptions Configuration Options] below). In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
     15To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page.
     16
     17Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file, see [#ConfigurationOptions Configuration Options] below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
    2018
    2119When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to  ('''`ignore_domains`''').
    2220
     21=== Ticket attachment notifications
     22
     23Since 1.0.3 Trac will send notifications when a ticket attachment is added or deleted. Usually attachment notifications will be enabled in an environment by default. To disable the attachment notifications for an environment the `TicketAttachmentNotifier` component must be disabled:
     24{{{#!ini
     25[components]
     26trac.ticket.notification.TicketAttachmentNotifier = disabled
     27}}}
     28
    2329== Configuring SMTP Notification ==
    2430
     
    2632
    2733=== Configuration Options ===
    28 These are the available options for the `[notification]` section in trac.ini.
     34These are the available options for the `[notification]` section in trac.ini:
    2935
    3036[[TracIni(notification)]]
     
    6167 * `prefix`: The prefix defined in `smtp_subject_prefix`.
    6268 * `summary`: The ticket summary, with the old value if the summary was edited.
    63  * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, e.g. `$ticket.milestone`.
     69 * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, eg `$ticket.milestone`.
    6470
    6571=== Customizing the e-mail content ===
    6672
    67 The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`.  You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:
     73The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:
    6874
    6975{{{
     
    101107$project.descr
    102108}}}
     109
    103110== Sample Email ==
    104111{{{
     
    112119---------------------------+------------------------------------------------
    113120Changes:
    114   * component:  changset view => search system
     121  * component:  changeset view => search system
    115122  * priority:  low => highest
    116123  * owner:  jonas => anonymous
     
    127134}}}
    128135
    129 
    130136== Customizing e-mail content for MS Outlook ==
    131137
    132 Out-of-the-box, MS Outlook normally presents plain text e-mails with a variable-width font; the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
     138MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
    133139
    134140Replace the following second row in the template:
     
    137143}}}
    138144
    139 with this instead (''requires Python 2.6 or later''):
     145with this (requires Python 2.6 or later):
    140146{{{
    141147--------------------------------------------------------------------------
     
    151157}}}
    152158
    153 The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table, when using MS Outlook.
     159The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook.
    154160{{{#!div style="margin: 1em 1.75em; border:1px dotted"
    155161{{{#!html
     
    171177Changes:<br />
    172178<br />
    173 &nbsp;&nbsp;* component: &nbsp;changset view =&gt; search system<br />
     179&nbsp;&nbsp;* component: &nbsp;changeset view =&gt; search system<br />
    174180&nbsp;&nbsp;* priority: &nbsp;low =&gt; highest<br />
    175181&nbsp;&nbsp;* owner: &nbsp;jonas =&gt; anonymous<br />
     
    187193}}}
    188194
    189 **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which shall be part of the mail they have to be added to `sel`, example:
     195**Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to `sel`. Example:
    190196{{{
    191197   sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
    192198}}}
    193199
    194 However, it's not as perfect as an automatically HTML-formatted e-mail would be, but presented ticket properties are at least readable by default in MS Outlook...
    195 
     200However, the solution is still a workaround to an automatically HTML-formatted e-mail.
    196201
    197202== Using GMail as the SMTP relay host ==
    198203
    199 Use the following configuration snippet
     204Use the following configuration snippet:
    200205{{{
    201206[notification]
     
    209214}}}
    210215
    211 where ''user'' and ''password'' match an existing GMail account, ''i.e.'' the ones you use to log in on [http://gmail.com]
     216where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [http://gmail.com].
    212217
    213218Alternatively, you can use `smtp_port = 25`.[[br]]
    214 You should not use `smtp_port = 465`. It will not work and your ticket submission may deadlock. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [trac:comment:2:ticket:7107 #7107] for details.
     219You should not use `smtp_port = 465`. Doing so may deadlock your ticket submission. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [trac:comment:2:ticket:7107 #7107] for details.
    215220 
    216221== Filtering notifications for one's own changes and comments ==
    217222In Gmail, use the filter:
    218 
    219223{{{
    220224from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)")
     
    223227to delete these notifications.
    224228
    225 In Thunderbird, there is no such solution if you use IMAP
    226 (see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body).
     229In Thunderbird, there is no such solution if you use IMAP, see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body.
    227230
    228231You can also add this plugin:
     
    233236If you cannot get the notification working, first make sure the log is activated and have a look at the log to find if an error message has been logged. See TracLogging for help about the log feature.
    234237
    235 Notification errors are not reported through the web interface, so the user who submit a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.
     238Notification errors are not reported through the web interface, so the user who submits a change or a new ticket never gets notified about a notification failure. The Trac administrator needs to look at the log to find the error trace.
    236239
    237240=== ''Permission denied'' error ===
     
    245248}}}
    246249
    247 This error usually comes from a security settings on the server: many Linux distributions do not let the web server (Apache, ...) to post email message to the local SMTP server.
     250This error usually comes from a security settings on the server: many Linux distributions do not allow the web server (Apache, ...) to post email messages to the local SMTP server.
    248251
    249252Many users get confused when their manual attempts to contact the SMTP server succeed:
     
    251254telnet localhost 25
    252255}}}
    253 The trouble is that a regular user may connect to the SMTP server, but the web server cannot:
     256This is because a regular user may connect to the SMTP server, but the web server cannot:
    254257{{{
    255258sudo -u www-data telnet localhost 25
    256259}}}
    257260
    258 In such a case, you need to configure your server so that the web server is authorized to post to the SMTP server. The actual settings depend on your Linux distribution and current security policy. You may find help browsing the Trac [trac:MailingList MailingList] archive.
     261In such a case, you need to configure your server so that the web server is authorized to post to the SMTP server. The actual settings depend on your Linux distribution and current security policy. You may find help in the Trac [trac:MailingList MailingList] archive.
    259262
    260263Relevant ML threads:
     
    265268$ setsebool -P httpd_can_sendmail 1
    266269}}}
     270
    267271=== ''Suspected spam'' error ===
    268272
    269273Some SMTP servers may reject the notification email sent by Trac.
    270274
    271 The default Trac configuration uses Base64 encoding to send emails to the recipients. The whole body of the email is encoded, which sometimes trigger ''false positive'' SPAM detection on sensitive email servers. In such an event, it is recommended to change the default encoding to "quoted-printable" using the `mime_encoding` option.
    272 
    273 Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, it is recommended to stick with the Base64 encoding.
    274 
    275 === ''501, 5.5.4 Invalid Address'' error ===
    276 
    277 On IIS 6.0 you could get a
    278 {{{
    279 Failure sending notification on change to ticket #1: SMTPHeloError: (501, '5.5.4 Invalid Address')
    280 }}}
    281 in the trac log. Have a look [http://support.microsoft.com/kb/291828 here] for instructions on resolving it.
    282 
     275The default Trac configuration uses Base64 encoding to send emails to the recipients. The whole body of the email is encoded, which sometimes trigger ''false positive'' spam detection on sensitive email servers. In such an event, change the default encoding to "quoted-printable" using the `mime_encoding` option.
     276
     277Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, stick with the Base64 encoding.
    283278
    284279----
    285 See also: TracTickets, TracIni, TracGuide
     280See also: TracTickets, TracIni, TracGuide, TracDev/NotificationApi